About refund amount and refund method.
1. If your order doesn't include any promotions or discounts, the refund amount will be equal to the original price of the product.If your order includes promotions or discounts, the calculated price you paid for the item will be adjusted accordingly. If you wish to see the discounted quantity of the item, please check your order summary in your account.
2. Refunds for store credit and exchanges are free of charge.While refunds to the original payment method and returns will incur a restocking fee: Dropping off at a Happy Returns location will incur a 15% restocking fee per item. Alternatively, if you choose to box and ship items using a prepaid label, a restocking fee of $5.99 will be charged per package.
For security purposes, in the case of returns, the refunds will only be returned to the original form of payment, while for exchanges, the refunds will be credited to store credit.
Why do we charge a restocking fee?
We partner with Happy Returns, to offer printer-free, packaging-free, and sustainable returns and exchanges.
To support our efforts on reducing our carbon footprint and environmental waste, we will be charging a one time restocking fee. This fee is deducted from your refund amount. Each time a product is returned, it undergoes transportation, reinspection, cleaning, and repackaging to ensure it can be resold. This incurs additional labor and resource costs. We believe in offering a printer-free, packaging-free sustainable return and exchange process that is also significantly more convenient to our customer. Thank you for your support and understanding and for joining us in our contribution to reduce waste and deliver top quality products at competitive prices. Below is our fee schedule：
Refund for a store credit and exchange----Free;
Refund to original payment method:
Drop off at Happy Returns location--- 15% of each item;Box and ship items using a prepaid label---5.99$/Package.
If you have any concerns or need assistance, please feel free to contact our customer service team at any time!
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