Customer Service
Go-Glow
General Inquiry- How to Place an order?
- How can I add / remove items from my shopping cart?
- How accurate is your Size Chart?
- Why Can't I checkout from My cart?
- How to change Currency, Language And Country of PatPat Page?
- How Do I Save My Favorite Item For Later Purchase?
- Why are My Items Keeps On Disappearing From My Cart?
- I’ve Sent Emails but Did Not Receive a Response
- How to choose your size?
Order Issues
Payment, Discounts and Promotions- Which Payment Method Does PatPat Support?
- Why Is There A Difference In Price for Sizes?
- Why Was I Charged More Than The Total Amount?
- How to acquire and use PatPoints?
- How Do I Check and Use My Vouchers?
- How Can I Get Code?
- What is PatPat Voucher? Is There An Advantage In Requesting Refunds Thru Be Issued As PatPat Voucher?
- Can I Use More Than One Promo Code At Checkout?
- How Do I Earn PatPat Vouchers?
- Will My PatPat Voucher and Discount Codes Expire?
- How Do I Check And Use My Credits in PatPat Wallet?
Shipping and Delivery- What Countries Do You Ship To? How much is the cost of delivery? How Long Is Your Shipping Time?
- How Do I Track My Order? What’s My Order status?
- What Courier Do You Use?
- Will I Be Charged For Customs And Import Tax? What should I do with my package if I do not want it because of the customs taxes?
- Can I Change My Shipping Method?
- Why my Order is taking too long to shipped?
- How Do I Know If My Order Has Been Shipped?
Refunds, Returns and Exchanges- What is your Return Policy?
- What is your Refund Policy?
- How to Initiate A Return/ Refund?
- What if the amount refunded to me is wrong?
- I ordered a Medium size but why does it fit more like a Small/Large?
- How long is the Processing Time for Refund?
- Self-service Return&Refund
- What Happens After I Returned Items?
- Why did I receive the message that there would be an additional charge on my credit card when I was supposed to be refunded?
Account Management- How Do I Register to PatPat?
- How Do I Change My Account Information On My PatPat Account?
- How Do I Change The Password On My PatPat Account?
- Is it safe to order from you? How Does PatPat Protect My Privacy?
- Do I Need To Register Before Placing An Order?
- Why Can't I Login On My PatPat Account?
- What Benefit Can I Get when I Register to PatPat?
- How do I Unsubscribe?
- Referral Program
Partnership Programs